Privacy Policy

Last Updated: July 3, 2025

This Privacy Policy describes how Support Tech LLC ("we," "us," or "our") collects, uses, and discloses your information when you use our technical support services, website, or interact with us. We are committed to protecting your privacy and handling your personal information responsibly.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information

This is information that can be used to identify you directly or indirectly. We may collect:

• Contact Information: Name, email address, phone number, mailing address.

• Account Information: Usernames, passwords (encrypted or hashed where applicable), and other credentials used to access our services.

• Payment Information: Billing address, credit card details (processed by secure third-party payment processors; we do not store full credit card numbers).

• Technical Information: Device type, operating system, software versions, network configuration, IP address, unique device identifiers, error logs, and diagnostic data related to the issues you report.

• Support Communications: Records of your interactions with our support team, including phone calls, chat transcripts, and email correspondence.

• Remote Access Data: If you grant us remote access to your device, we may view files, applications, and system settings necessary to diagnose and resolve your technical issue. We will only access what is necessary for support and will inform you of the scope of access.

b. Non-Personal Information

This is information that does not directly identify you. We may collect:

• Usage Data: Information about how you use our website and services, such as pages visited, features used, time spent on pages, and referring URLs.

• Device Information: General information about the device you use to access our services (e.g., browser type, language settings).

• Aggregated Data: Data derived from personal information but aggregated or de-identified in such a way that it can no longer be used to identify you.

2. How We Collect Information

We collect information through various methods:

• Directly from You: When you contact us for support, create an account, fill out forms on our website, make a payment, or communicate with us.

• Automatically: When you use our website or services, we may automatically collect certain information through cookies, web beacons, and similar tracking technologies.

• From Third Parties: We may receive information from third-party service providers (e.g., payment processors, analytics providers) or partners who assist us in providing our services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To diagnose and resolve technical issues, provide remote support, manage your account, and deliver the services you request.

• To Communicate with You: To send you service-related messages, updates, confirmations, and responses to your inquiries.

• To Process Payments: To facilitate transactions for our services.

• To Improve Our Services: To understand how our services are used, analyze trends, troubleshoot problems, and enhance the quality and functionality of our offerings.

• For Security and Fraud Prevention: To protect our systems, detect and prevent fraudulent activities, and ensure the security of your data.

• For Legal and Compliance: To comply with applicable laws, regulations, legal processes, and government requests.

• For Marketing (with Consent): To send you promotional materials, offers, and news about our services that may be of interest to you, where you have opted in to receive such communications. You can opt out at any time.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support tools. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• To Protect Our Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

• "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties".
  

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information.

• Deletion: Request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages or by contacting us directly.

• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

8. Third-Party Links

Our website or services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications constitutes your acknowledgment of the modifications and your agreement to abide and be bound by the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Support Tech LLC

833-338-3241

info@supporttech.com